Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 2025
Introduction
Sky Visa Assistance ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visa assistance services, visit our website, or interact with us in any way.
By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
Identity Information: Full name, date of birth, nationality, passport details
We use your information for the following purposes:
Service Provision
Process visa applications and related services
Communicate with embassies and consulates on your behalf
Provide customer support and respond to inquiries
Schedule appointments and consultations
Legal and Compliance
Comply with legal obligations and government requirements
Verify identity and prevent fraud
Maintain records as required by law
Respond to legal requests and court orders
Business Operations
Improve our services and website functionality
Conduct analytics and research
Send service updates and important notifications
Process payments and manage billing
Marketing (with consent)
Send promotional emails about our services
Provide personalized recommendations
Conduct surveys and feedback collection
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
Embassies and Consulates: Required for visa processing
Payment Processors: For secure payment processing
Courier Services: For document delivery
Technology Partners: For website and system maintenance
Legal Requirements
When required by law or legal process
To protect our rights and property
To prevent fraud or illegal activities
In response to government requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
With Your Consent
We may share information for other purposes with your explicit consent.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
Encryption: 256-bit SSL encryption for data transmission
Secure Storage: Encrypted databases and secure servers
Access Controls: Multi-factor authentication and role-based access
Regular Updates: Security patches and system updates
Physical Safeguards
Secure office facilities with access controls
Locked filing cabinets for physical documents
Surveillance systems and security personnel
Secure document destruction procedures
Administrative Safeguards
Employee background checks and training
Confidentiality agreements for all staff
Regular security audits and assessments
Incident response procedures
Data Breach Response
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the data and prevent further unauthorized access.
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
Request a copy of your personal information
Receive your data in a portable format
Access your account information online
Correction and Updates
Correct inaccurate or incomplete information
Update your contact preferences
Modify your account settings
Deletion and Restriction
Request deletion of your personal information (subject to legal requirements)
We retain your information for the following periods:
Active Accounts
Personal information: As long as your account is active
Transaction records: 7 years for tax and legal compliance
Communication records: 3 years for customer service
Inactive Accounts
Account data: 2 years after last activity
Marketing data: Until you opt-out or 3 years of inactivity
Legal records: As required by applicable laws
Visa Applications
Application documents: 5 years for reference and reapplication
Embassy communications: 3 years for audit purposes
Payment records: 7 years for financial compliance
Secure Deletion
When data is no longer needed, we securely delete it using industry-standard methods to ensure it cannot be recovered or reconstructed.
International Data Transfers
As part of our visa services, your information may be transferred to and processed in countries other than your country of residence, including:
Embassy Submissions
Visa applications are submitted to relevant embassies and consulates
Each country has its own data protection laws
We ensure appropriate safeguards are in place
Service Providers
Cloud storage providers with global infrastructure
Payment processors operating internationally
Customer support services in different time zones
Safeguards
Standard contractual clauses for data protection
Adequacy decisions where available
Binding corporate rules for multinational partners
Regular compliance audits
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
Minors' Visa Applications
Applications for minors must be submitted by parents or legal guardians
Parental consent is required for all processing
Additional documentation may be required for minors
Special care is taken with minors' sensitive information
If You Are a Parent
If you believe your child has provided personal information to us, please contact us immediately. We will take steps to remove such information from our systems.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please call our privacy hotline.
Complaints
If you believe we have not addressed your privacy concerns adequately, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
